Code of Ethics | Impact Consultancy

MAIKAI CODE OF ETHICS

This code of ethics is crafted to provide Maikai employees with a comprehensive understanding of the principles that underpin their role as integral members of the Maikai Team.

The aim of the Code of Ethics is as follows:

Guidance: To provide a clear and comprehensive guide to Maikai employees on ethical principles and expected conduct, fostering a shared understanding of the Maikai’s values.

Standards: To establish a set of ethical standards that serve as a benchmark for individual and collective behaviour within the Maikai team, ensuring consistency and accountability.
Cultural Alignment: To foster a corporate culture aligned with Maikai’s mission and values, promoting a workplace environment that reflects ethical considerations in all aspects of operations
Client Trust: To build and maintain trust with clients by outlining the ethical standards that guide Maikai’s interactions, ensuring integrity, transparency, and reliability in all client relationships.
Employee Empowerment: To empower employees with the knowledge and tools to make ethical decisions, encouraging a sense of responsibility and ownership in upholding the company’s ethical standards.
Legal Compliance: To outline the legal and regulatory obligations that Maikai employees must adhere to, promoting compliance and minimising legal risks for both individuals and the organisation.
Continuous Improvement: To serve as a foundation for ongoing reflection and improvement, encouraging periodic reviews and updates to ensure the document remains relevant and effective in guiding ethical behaviour within Maikai.

Introduction

At Maikai, our steadfast commitment lies in maintaining the utmost standards of ethical conduct, integrity, and professionalism. This Code of Ethics delineates the fundamental principles and directives guiding the conduct of our employees, consultants, and stakeholders. Adherence to this code is paramount, as it guarantees the trust, respect, and credibility we establish with our clients, partners, and the communities we engage with.

1. Mission statement & Values

a. Mission Statement

At Maikai, our mission is to empower organisations through strategic consultancy, fostering innovation, and driving sustainable growth. We are dedicated to delivering unparalleled value to our clients by leveraging our expertise, insights and collaborate approach. Committed to excellence, we aim to be a catalyst for positive change, creating lasting impact in the dynamic landscapes we serve.

b. Values

Integrity: At Maikai we uphold the highest standards of honesty, transparency, and ethical behaviour. Our commitment to integrity guides our decision-making and interactions, ensuring the trust and confidence of all stakeholders and clients.

Innovation: Embracing creativity and forward-thinking, we continuously seek innovative solutions to address complex challenges. We believe in pushing boundaries to drive positive change and foster a culture of curiosity and exploration.

Collaboration: Collaboration is at the heart of our success. We believe in the power of diverse perspectives and inclusive teamwork, both within our organisation and in partnership with clients and stakeholders, to achieve collective goals.

Excellence: We strive for excellence in everything we do, from the quality of our services to the relationships we build. Our commitment to excellence drives continuous improvement and ensures we deliver the best possible outcomes for our clients.

Social responsibility: We recognise our role in society, and we actively engage and pursue initiatives that contribute to the well-being of communities. Maikai is dedicated making a positive social impact and promoting fairness, equality, and inclusivity.

Sustainability: We are committed to creating positive, lasting impacts by promoting sustainable practices in every aspect of our work. Our dedication to environmental responsibility extends to our clients, partners and the communities we serve.

2. Promoting Integrity and Honesty

The purpose of this section is to outline how Maikai seeks to promote integrity and honesty in all its operations both internally and externally. At Maikai, we pace the highest emphasis on integrity and honesty, considering them as non-negotiable cornerstones of our professional conduct. Integrity, for us, is the commitment to unwavering moral and ethical principles in all interactions, both internal and external. Our team members are expected to act with honesty, transparency and fairness in every aspect of their work, upholding the trust that forms the bedrock of our relationships with clients, partners and fellow colleagues.

a. Guiding Principles:

Transparent Communication: At Maikai, we value clear and open communication, ensuring that information is shared honestly and transparently within the organisation and external stakeholders.

Accuracy and Precision: Precision in information and accuracy in representation are integral to our commitment to honesty. We strive to provide reliable and truthful information in all our interactions

Ethical Decision-Making: Upholding ethical standards in decision-making is paramount. Team members are expected to consider the broader ethical implications of their actions and choose courses of action that align with our values.

Confidentiality: We recognise the importance of safeguarding sensitive information. Employees must maintain strict confidentiality regarding proprietary information, client data, and any other confidential matters.

b. Accountability:

Own Your Mistakes: In the event of errors or misjudgements, we value individuals who take ownership of their mistakes, learn from them, and work towards rectifying any consequences.

Reporting Violations: All team members are encouraged to report any breaches of integrity or honesty they encounter. We are committed to a culture where reporting is safe, and concerns are addressed promptly and impartially.

c. Building Trust:

Client Trust: Our commitment to integrity is directly linked to building and preserving the trust of our clients. We aim to be a reliable partner, delivering on premises and consistently exceeding expectations.

Internal Trust: Trust within our team is equally crucial. By fostering an environment of honesty, we create a workplace where every member can rely on the integrity of their colleagues.

3. Confidentiality:

The objective of this section is to guarantee that all individuals within Maikai are cognisant of and adhere to the pertinent laws, regulations, and industry standards concerning confidentiality. This is crucial in minimising legal and reputational risks associated with the handling of sensitive information.

a. Guiding Principles:

Client Data Protection: At Maikai, we recognise and respect the confidentiality of client data and information. Our team members are entrusted with the responsibility to handle such information with the upmost are and discretion. Specific practices and information can be found in the Maikai Data Protection Policy.

Proprietary Information: All internal information marked as proprietary of confidential must be handled with diligence. This includes business strategies, financial data, and any information to the success and security of Maikai. The various classifications of information can be found in the Maikai Data Protection Policy.

Non-Disclosure Agreements (NDAs): Adherence to the terms of non-disclosure agreements is mandatory. Team members involved in projects requiring NDAs must strictly abide by the specified terms and conditions, ensuring the protection of confidential information.

b. Data Security:

Secure Handling: At Maikai, we implement secure methods for the collection, storage and transmission of confidential information, both in digital and physical formats, to mitigate the risk of unauthorised access or disclosure. More information can be found in the Maikai Data Protection Policy.

c. Employee Obligations:

Professional Responsibility: All employees are expected to exercise professional responsibility in handling confidential information, refraining from discussing or disclosing sensitive matters outside the scope of their work.

Exit Protocols: Upon departure from Maikai, employees must return any company property and refrain from disclosing or using confidential information acquired during their tenure.

d. Reporting Breaches:

Prompt Reporting: Any suspected or actual breaches of confidentiality must be promptly reported to the appropriate channels. Timely reporting allows for swift action to mitigate potential risks and uphold the trust placed in us.

e. Continuous Awareness: Training and Awareness: Regular training sessions and communication initiatives are conducted to keep employees aware of the importance of confidentiality and to update them on the best practices for data protection.

4. Preventing Conflicts of Interest:

This section is designed to assist employees in identifying and effectively managing conflicts of interest, thereby safeguarding against situations where personal interests could compromise the integrity or objectives of the organisation. By providing guidelines and mechanisms for recognition and resolution, Maikai aims to ensure that the professional conduct of our employees aligns with the highest standards, preventing any potential conflicts from undermining the organisations integrity and overarching goals.

a. Guiding Principles:

Identification: Employees and consultants must be vigilant in recognising situations where their personal, financial or professional interests may conflict with the interests of Maikai or its clients.

Disclosure: Any potential or actual conflicts of interest must be promptly disclosed to the designated authority within the organisation. Full transparency is essential for proper assessment and resolution.

b. Types of Conflict:

Financial Interests: This includes situations where employees or their close associates have a financial interest that may directly or indirectly impact the services provided by Maikai.

Personal Relationships: Conflicts may arise from personal relationships that could influence or be perceived to influence, professional judgement and decision-making.

Outside Employment: Engaging in external employment or activities that may compromise the commitment and focus required for Maikai is considered a conflict.

c. Resolution and Management:

Recusal: In situations where a conflict of interest is identified, individuals may be required to recuse themselves from certain decisions, projects, or activities to ensure impartiality.

Approval Process: Certain conflicts may be managed through an approval process, wherein the individual involved seeks permission from designated authorities before proceeding with the conflicting activity.

d. Annual Declarations:

Annual Disclosure: Employees and consultants are required to provide an annual declaration of potential conflicts of interest, ensuring ongoing transparency and awareness.

e. Consequences of Non-Disclosure:

Disciplinary Action: Failure to disclose conflicts of interest may result in disciplinary action, ranging from warnings to termination, depending on the severity and impact of the non-disclosure.

5. Professional Competence:

This section underscores the significance of cultivating and demonstrating professional competence, emphasising the continuous development of skills and knowledge to meet and exceed industry standards. It outlines the principles guiding employees in their commitment to ongoing learning, skill enhancement, and collaboration, ensuring that each team member contributes to their respective domains.

a. Guiding Principles:

Continuous Learning: At Maikai, we foster a culture of continuous learning, encouraging employees to stay informed about industry advancements, emerging trends, and evolving best practices relevant to their roles.

Skill development: Employees are expected to actively engage in skill development opportunities, both internally and externally, to enhance their capabilities and contribute effectively to the respective areas of expertise.

b. Maintaining Competence:

Professional Development Plans: Individuals are encouraged to create and adhere to professional development plans, identifying specific areas for growth and regularly assessing progress toward acquiring new skills and knowledge.

Certifications and Qualifications: Maikai supports employees in obtaining relevant certifications and qualifications to enhance their professional competence and credibility in their respective fields.

c. Collaboration and Knowledge Sharing:

Cross-Functional Collaboration: We promote collaboration across different functions within the organisation, facilitating the exchange of knowledge and skills to foster a well-rounded and capable team.

Mentorship Programs: Maikai encourages mentorship relationships to facilitate knowledge transfer, providing less experienced team members with valuable insights and guidance from more seasoned professionals.

d. Adherence to Industry Standards

Ethical Practice: Professional competence includes adherence to ethical standards in all aspects of work. Employees are expected to apply their expertise with integrity and in alignment with Maikai’s ethical guidelines.

Quality of Work: Upholding high standards in the quality of work is fundamental to professional competence. Each team member is accountable for delivering work that exceeds the expectations of clients and colleagues.

e. Performance Evaluation:

Competency Assessment: Regular performance evaluations include assessments of professional competence, providing constructive feedback and identifying areas for further development.

6. Client Leadership:

This section underscores Maikai’s dedication to servicing clients with excellence, enhancing the relationship through leadership and driving positive outcomes for both parties, our people, society and the planet.

a. Guiding Principles:

Understanding Client Needs: At Maikai, we prioritise a deep understanding of our clients’ objectives, challenges and expectations. This understanding forms the foundation for tailored solutions and effective collaboration.

Communication Excellence: Clear and transparent communication is paramount in client relationships. We strive to keep clients informed engaged, and confident in the progress and outcomes of our collaborative efforts.

b. Service Excellence:

Quality Deliverables: Maikai is committed to delivering high-quality services that meet or exceed client expectations. We take pride in our work and strive for excellence in every aspect of our client engagements.

Timely Delivery: We recognise the importance of timelines in our clients’ business operations. Timely delivery of services and projects is a key commitment, showcasing our dedication to client success.

c. Trust and Reliability:

Integrity in Dealings: Upholding the highest ethical standards, we ensure integrity in all our interactions with clients. Trust is built through honest, reliable, and principled conduct.

Confidentiality Assurance: Clients can trust Maikai with sensitive information. We maintain strict confidentiality, safeguarding our clients’ proprietary data and business insights.

d. Collaborative Approach:

Partnership Mentality: We view client relationships as partnerships. By fostering a collaborative mentality, we work alongside clients to achieve shared objectives and create lasting value.

Client Feedback Integration: Client feedback is invaluable. We actively seek and integrate feedback to enhance our services, address concerns, and continually improve the client experience.

e. Long-Term Relationship Building:

Client Satisfaction Surveys: Periodic client satisfaction surveys are conducted to gauge satisfaction levels and identify areas for improvement, ensuring ongoing alignment with client expectations.

Anticipating Client Needs: We strive to anticipate and proactively address our clients’ evolving needs, positioning Maikai as a trusted advisor and a strategy partner over the long term.

7. Fair Competition:

This section highlights Maikai’s dedication to promoting fair and ethical competition in the marketplace. It centres on the principles of integrity, transparency and adherence to antitrust laws, ensuring that our business practices contribute to a level playing field. By prioritising fair competition, Maikai aims to foster an environment where competitors, clients, and stakeholders can trust in the integrity of our actions, promoting healthy and sustainable business relationships.

a. Guiding Principles:

Compliance with Laws: Maikai is committed to adhering to all applicable antitrust laws and regulations. We ensure that our business practices align with legal standards, promoting fair competition in the marketplace.

Anti-Collusion Policy: Employees and consultants are strictly prohibited from engaging in collusion, bid rigging, price fixing, or any other activities that undermine fair competition. Such practices are not tolerated and can result in severe consequences.

b. Ethical Business Practices:

Honest Pricing: Maikai is committed to setting prices based on fair market principles. We do not engage in deceptive pricing practices or other tactics that may compromise the principles of fair competition.

Transparent Dealings: Transparency is paramount in our interactions with clients, competitors, and stakeholders. We provide accurate and complete information to ensure a fair and informed decision-making process.

c. Protection of Intellectual Property Rights:

Respect for Intellectual Property Rights: Maikai respects the intellectual property rights of other and expects the same in return. We do not engage in unauthorised use of infringement of intellectual property, fostering an environment of fair innovation.

d. Avoidance of Unfair Advantage:

Avoidance of Unfair Tactics: Maikai rejects any form of unfair advantage-seeking, such as corporate espionage, misinformation campaigns, or any activities that compromise the principles of fair competition.

Respect for Competitors: Health competition is encouraged, and Maikai recognises the value of diverse perspectives and approaches in the marketplace. We strive to compete fairly and ethically, respecting the rights and contributions of competitors.

e. Education and Training:

Antitrust Compliance Training: Regular training sessions on antitrust laws and fair competition principles are provided to employees and consultants, ensuring awareness and understanding of the legal framework governing our business practices.

f. Consequences of Non-Compliance:

Disciplinary Actions: Non-compliance with fair competition principles may result in disciplinary actions, ranging from corrective measures to termination, depending on the severity and impact of the violation.

8. Respectful Workplace:

This section highlights Makai’s dedication to establishing an inclusive workplace characterised by dignity and respect for all. It emphasizes our firm stance again discrimination and harassment, promoting an atmosphere of inclusivity and empathy. Through transparent communication, leadership exemplification, and ongoing educational initiatives, Maikai cultivates a culture that celebrates diversity. Regular assessments and confidential reporting mechanisms exemplify our organisations commitment to sustaining an environment that is both respectful and inclusive for everyone.

a. Guiding Principles:

Equal Opportunities: Maikai is dedicated to providing equal opportunities for all employees irrespective of their background, race, gender, sexual orientation, age, religion, or physical abilities. We believe in creating an inclusive environment that values diversity at every level of our organisation.

Respectful workplace: We prioritise creating a workplace culture that promotes respect and understanding. Discrimination, harassment, or any form of disrespectful behaviour is strictly prohibited, fostering an environment where all individuals can thrive.

b. Inclusive Policies:

Diverse Hiring Practices: Maikai is committed to implementing diverse and inclusive hiring practices to ensure that our workforce reflects a broad range of perspectives. We strive to attract, develop, and retain talent from diverse backgrounds.

Employee Resource Groups: We encourage the formation of employee resource groups to provide a supportive network for individuals with shared experiences, ensuring that their voices are heard, and unique perspectives are valued.

c. Training and Awareness:

Diversity training: Maikai provides regular diversity and inclusion training to all employees, fostering awareness and understanding of the importance of diversity and its positive impact on our workplace.

Cultural Competency: We prioritise building cultural competency among our team members, recognising the value of understanding and appreciating different cultural backgrounds, perspectives and communication styles.

d. Leadership Commitment:

Inclusive Leadership: Maikai’s Leadership is committed to fostering an inclusive culture. Leaders actively champion diversity, ensuring that it is embedded in decision-making processes and organisational policies.

Diversity Metrics: We monitor and measure diversity metrics to assess progress and identify areas for improvement. This data-driven approach helps us continuously enhance our efforts to build a diverse and inclusive workplace.

e. Employee Well-being:

Work-Life Balance: Maikai promotes work-life balance and flexibility to accommodate the diverse needs of our workforce, recognising that a healthy balance contributes to overall employee well-being.

Mental Health Support: We prioritise mental health awareness and support, creating an environment where employees feel comfortable seeking assistance and where their mental health is considered a crucial aspect of their overall well-being.

9. Environmental Responsibility:

This section outlines Maikai’s unwavering commitment to environmental responsibility, demonstrating a comprehensive approach to fostering sustainability in our operations. Adherence to environmentally friendly policies, continuous training on sustainable practices, and strict compliance with industry standards form the foundation of our efforts to minimise our ecological impact. Initiatives such as regular environmental assessments, and the implementation of sustainable practices contribute to a responsible and eco-conscious business environement. Maikai prioritises environmental well-being by supporting initiatives that promote conservation, sustainability and a reduced carbon footprint, aligning with our commitment to making a positive contribution to the planet.

a. Guiding Principles:

Resource Conservation: Maikai is committed to the efficient use of resources, emphasising the reduction of waste, energy, consumption and water usage. We actively seek ways to minimise our environmental impact in all aspects of our operations.

Sustainable Procurement: We prioritise environmentally sustainable practices in our procurement processes, seeking suppliers and partners who share our commitment to responsible and ethical environmental stewardship.

b. Reducing Carbon Footprint:

Green Energy Usage: Maikai supports the use of renewable and clean energy sources whenever feasible, aiming to reduce our reliance on non-renewable energy and lower our carbon emission.

Eco-friendly Transportation: We encourage eco-friendly commuting options for employees and explore sustainable transportation for business operations, aiming to reduce our carbon footprint associated with travel.

c. Waste Management:

Recycling Initiatives: Maikai promotes recycling programmes within the workplace, ensuring that waste materials, such as paper, plastics, and electronics, are appropriately recycled to minimise environmental impact.

Waste Reduction Strategies: We actively seek ways to minimise waste generation through responsible consumption practices, encouraging the use of reusable materials and discouraging unnecessary packaging.

d. Biodiversity Conservation:

Eco-Friendly Landscaping: In our physical spaces, we prioritise landscaping practices that support biodiversity, contributing to the conservation of local ecosystems and habitats.

Support for Conservation Efforts: Maikai may engage in partnerships or support initiatives that contribute to biodiversity conservation and ecosystem protection, aligning with our commitment to environment responsibility.

e. Continuous Improvement:

Regular Environmental Audits: Maikai conducts regular environmental audits to assess our environmental performance, identify areas for improvement and ensure alignment with sustainability goals.

Employee Engagement: We encourage employees to actively participate in environmentally responsible practices, fostering a collective commitment to sustainability within the workplace.

f. Community Outreach:

Environmental Education Programs: Maikai may engage in educational initiatives to raise awareness about environmental issues, both internally and externally, contributing to a broader understanding of sustainable practices.

Community Environmental Projects: We may support or initiate community projects that focus on environmental conservation, demonstrating our commitment to being a responsible corporate citizen.

10. Social Responsibility:

This section highlights Maikai’s dedicated focus on social responsibility, emphasising strategic communication practices to ensure ethical and impactful engagement. We prioritise clear guidelines, maintain brand consistency, and uphold professional conduct on various social media platforms. Encouraging employee advocacy, providing training on responsible digital etiquette, and monitoring online activities are integral aspects of our commitment to maintaining a positive reputation and fostering social responsibility. With transparency and active customer engagement at the forefront, Maikai endeavours to contribute positively to societal well-being through responsible and ethical communication across all channels.

a. Guiding Principles:

Ethical Conduct: Maikai places a high value on ethical conduct in all aspects of our operations. Our employees and consultants adhere to clear guidelines that govern professional behaviour and integrity in every interaction

Community Engagement: We actively engage with and contribute to the communities in which we operate. Maikai supports local initiatives, charitable organisations, and community development projects that align with our values and goals.

b. Employee Advocacy:

Digital Etiquette Training: Recognising the impact of digital presence, Maikai provides training on digital etiquette to employees, fostering responsible and respectful online behaviour that reflects positively on the organisation.

Employee Advocacy Programmes: We encourage employees to be advocates for social responsibility, both online and offline, empowering them to contribute to meaningful causes and share the positive impact of Maikai’s initiatives.

c. Transparency and Accountability:

Transparent Communication: Maikai prioritises transparent communication with stakeholders, sharing information about our social responsibility initiatives, goals, and progress to build trust and accountability.

Customer Engagement: We actively seek customer feedback and engage in dialogue to better understand their expectations and concerns. This open communication fosters a collaborative approach to addressing societal needs.

d. Online Reputation Management:

Social Media Guidelines: Clear guidelines govern our presence on social media platforms, ensuring brand consistency, professionalism, and ethical conduct in our digital interactions.

Monitoring and Reporting: Maikai actively monitors online activities to maintain a positive reputation. We have mechanisms in place for reporting any online behaviour that may compromise our commitment to social responsibility.

e. Employee Well-being

Health and Wellness Programs: Maikai supports employee well-being through health and wellness programs, recognising the importance of both physical and mental health in fostering a positive work environment.

Safety Reporting Mechanisms: Employees have access to reporting mechanisms for any concerns related to safety, well-being, or ethical considerations, ensuring a responsive and supportive organisational culture.

11. Reporting Violations:

This section highlights Maikai's commitment to a transparent and accountable culture. It encourages confidential reporting, protects whistleblowers from retaliation, and ensures prompt investigations with clear communication of outcomes. Disciplinary actions, continuous improvement efforts, and education programs underscore Maikai's dedication to upholding ethical standards. Legal protections are in place to safeguard individuals reporting violations.

a. Whistleblower Protection: Maikai is dedicated to fostering a culture of transparency and accountability. Employees and consultants are encouraged to report any suspected violations of company policies without fear of retaliation. Whistleblower protection mechanisms are in place to safeguard individuals reporting in good faith.

b. Confidential Reporting Channels: The organization provides confidential reporting channels to facilitate the reporting of violations. Employees can use these channels to share concerns related to ethical breaches, policy violations, or any other misconduct.

c. Anonymous Reporting Option: Maikai recognizes the importance of anonymity in some reporting situations. An anonymous reporting option is available, allowing individuals to disclose concerns without revealing their identity, ensuring a secure and confidential process.

d. Non-Retaliation Commitment: Maikai is committed to protecting individuals who report violations in good faith. The organization strictly prohibits any form of retaliation against whistleblowers and emphasizes that reporting violations is a valuable contribution to the company's commitment to ethical conduct.

e. Prompt Investigation Protocols: Upon receiving a report, Maikai initiates prompt and thorough investigations. The organization ensures that reported violations are treated seriously and that appropriate actions are taken based on the findings.

f. Communication of Investigation Outcomes: Following investigations, Maikai communicates the outcomes to relevant parties while respecting confidentiality. This transparent approach demonstrates the organization's commitment to addressing concerns and maintaining accountability.

g. Disciplinary Actions for Violations: If violations are substantiated, Maikai takes appropriate disciplinary actions. Consequences may include warnings, suspension, termination of employment or contracts, and, when necessary, legal action.

h. Continuous Improvement: Maikai views reporting violations as an opportunity for continuous improvement. Feedback from whistleblowers is valued, and the organization strives to enhance its policies and practices based on the insights gained from reported concerns.

i: Education and Awareness Programs: The organisation conducts education and awareness programs to inform employees and consultants about the importance of reporting violations. This proactive approach encourages a culture of vigilance and shared responsibility for upholding ethical standards.

j: Legal Protections: Maikai ensures that employees and consultants reporting violations are protected by legal provisions. The organization is committed to complying with applicable laws and regulations that safeguard whistleblowers.

12. Consequences of Violations:

This section outlines the repercussions individuals may face for violating Maikai's policies and ethical standards. From disciplinary measures and legal actions to financial penalties and loss of privileges, the consequences are structured to maintain accountability. Emphasizing the severity of violations, Maikai seeks to uphold its commitment to ethical conduct, a safe working environment, and the protection of its reputation.

a. Disciplinary Measures: Maikai takes violations of company policies seriously. Disciplinary measures may include warnings, suspension, or termination of employment or contracts, depending on the severity of the violation.

b. Legal Action: In cases of serious policy breaches, Maikai reserves the right to take legal action. This may involve pursuing legal remedies to address the impact of the violation on the organization.

c. Financial Penalties: Violations that result in financial loss or harm to Maikai may lead to financial penalties for the responsible parties. This measure aims to recover damages and deter future misconduct.

d. Reimbursement of Costs: Individuals found responsible for policy violations may be required to reimburse Maikai for any costs incurred as a result of their actions. This includes expenses related to investigations, legal proceedings, or damages.

e. Loss of Privileges: Depending on the nature of the violation, individuals may face the loss of certain privileges within the organisation. This could include restricted access to specific resources, projects, or opportunities.

f. Training and Education Requirements: Maikai may mandate additional training or educational programs for individuals involved in policy violations. This measure aims to enhance awareness and prevent future breaches through increased understanding.

g. Monitoring and Probation: Individuals with a history of policy violations may be subject to increased monitoring and probationary measures. This allows Maikai to closely assess and address behaviour to ensure ongoing compliance.

h. Loss of Employment or Contractual Relationship: The most severe consequence of policy violations is the termination of employment or contractual relationships. Maikai prioritises maintaining a work environment that upholds ethical standards, and violations compromising this commitment may lead to separation.

i. Reporting to Authorities: In cases involving legal violations, Maikai is obligated to report such matters to the relevant authorities. This ensures compliance with legal obligations and contributes to maintaining the integrity of the business environment.

j. Restitution: Individuals responsible for financial harm or damage to Maikai may be required to make restitution. This measure aims to rectify the impact of the violation and restore the organization's financial position.

13. Review and Updates:

Maikai is dedicated to maintaining the highest ethical standards through regular reviews of this Code of Conduct. Conducted annually, these reviews incorporate employee feedback and ensure alignment with legal requirements and industry trends. The organization views each review as an opportunity for continuous improvement, fostering transparency by promptly communicating updates to all employees and consultants.

a. Review Cycle: Maikai conducts comprehensive reviews of this Code of Conduct on a periodic basis, with a standard review cycle of annual reviews. This process involves collaboration among key stakeholders, legal experts, and compliance officers to assess the document's alignment with current best practices and regulatory standards.

b. Employee Feedback: As a part of our commitment to inclusivity, Maikai values the input of its employees and consultants. Feedback regarding the Code of Conduct is actively sought, and suggestions for improvements are considered during the review process. Open communication channels facilitate a collective effort in refining and strengthening our ethical framework.

c. Legal Compliance: Maikai remains vigilant in staying abreast of changes in laws and regulations that may impact our business operations. Any necessary updates to the Code of Conduct to ensure compliance with relevant legal requirements are promptly integrated into the document.

d. Continuous Improvement: The organization views each review as an opportunity for continuous improvement. By learning from experiences, industry trends, and the insights of our workforce, Maikai seeks to enhance the effectiveness of its Code of Conduct in promoting a culture of ethics, integrity, and responsibility.

e. Communication of Updates: Upon completion of a review and subsequent updates, Maikai communicates the changes to all employees and consultants. This transparent approach ensures that everyone is aware of the latest standards and expectations outlined in the Code of Conduct.

14. Distribution:

All policy is distributed to all Maikai employees, contractors and third parties to ensure adherence at every level and for each individual to understand their role in ensuring compliance.